FAQ's

What does FAQs mean?

FAQ – Frequently Asked Questions, FAQ for short, is a compilation of frequently asked questions
of frequently asked questions and the corresponding answers on a topic.

You can find our products via the navigation or search specifically by entering the search term in the search field.

You can find the terms and conditions HERE.

Order

There is no minimum order value in our online shop. In this context, however, please note that we deliver free of charge for orders

Since we try to send the goods as soon as possible after the order is received, it is often no longer possible to change the order. If you want to change something, please contact our customer service as soon as possible so that we can check your change request. In case of doubt, you can still choose to return the wrong item and order again at the same time. You can of course also exchange the goods upon receipt.

We always try to process all incoming orders promptly. If in doubt, please contact our customer service as soon as possible so that we can check your cancellation request.

It is possible to order by phone or email. Simply contact us at
management@mia-stilo.com

In your personal area you can see your previous orders under “My Orders”
or order them again.

Yes, of course, just contact us and we will be happy to respond to your individual wishes
on

With the next order we will calculate the difference. (Attention, only valid if discounts the 10
Days after purchase)

In order to receive an order confirmation from the shop system, the order must be completed correctly
become. This also includes the payment process.
After a successful order, you will automatically receive a confirmation by email. Please check
initially also in the spam folder of your e-mail program. If you do not receive this order confirmation
then contact our customer service by email so that we can double-check the process
can.

Yes, you will receive an invoice with your delivery.

Delivery

The products ordered will be delivered by our partner within the delivery period specified there.

If not all items are in the package, please report this by email to management@mia-stilo.com

The only way your invoice amount does not match your shopping cart is due to a short delivery. A
Underdelivery occurs when you place an order and someone places something at the same time
was faster than you. This article will not be delivered to you and, of course, will not be charged. We are
endeavored to get the item back in stock as soon as possible so that you can use it at your next
Order to be able to order the article again.

If you have received a defective item, you of course have the option of getting it
Return item. Please note the type of error. Then please send us the package
using the return label attached to the consignment.
If we have this item in stock, we will exchange it immediately. Alternatively write
we will accept the invoice amount and settle the payment.

If the shipment is incomplete, we ask you to apologize for our mistake. Please sit down
on this subject with our customer service.

If the shipment contains an item that has not been ordered, we ask you to apologize for our mistake.
Please just send the article back to us and make a note on the enclosed one
Shipping documents.

In order to receive an order confirmation from the shop system, the order must be completed correctly
become. This also includes the payment process.
We deliver to your permanent address or to your workplace. When delivering to a work address is
However, it should be noted that the package can be delivered at any time.initially also in the spam folder of your e-mail program. If you do not receive this order confirmation
then contact our customer service by email so that we can double-check the process
can.

Orders are usually dispatched within 24 hours. Parallel to the handover of the parcels to
We send our shipping service provider a shipping confirmation by email.

Contact our service center by email management@mia-stilo.com and we will be happy
clarify for you where your package is.

If the post parcel could not be delivered, you will receive a notification card as the recipient. Has been
the postal consignment was not picked up within the storage period or was unable to do so when the delivery attempt was repeated
are delivered, the shipment is considered undeliverable. In this case, the package will be returned to us. To
Upon receipt in our warehouse, the invoice amount is automatically credited.

Unfortunately, we cannot guarantee a specific delivery date. The delivery of the ordered
Products are made by our partner within the delivery period specified there.

Die Zustellung der bestellten Produkte erfolgt innerhalb der dort angegebenen Lieferfrist durch unseren Partner
Post AG. Sollte dieser Zeitraum schon verstrichen sein, dann melden Sie sich bitte per Email an:
management@mia-stilo.com

Pay

You can currently pay with the following payment methods:
● Credit cards (VISA & MasterCard)
● Sofortüberweisung
● Paypal
For international customers, we individually display the payment option within the ordering process.

We work with Visa and MasterCard. The credit card payment will be made following the
Order summary processed. With this payment method, the amount will be charged at the time of the online purchase
Reserved on the customer’s credit card. When paying by credit card, your account will be debited
Shipping the goods.

Sofortüberweisung is a means of payment that works in a similar way to online banking. For that you also need
the PIN and Tan number of your online account. The payment process is based on a normal one
Online transfer.

The PayPal payment is made following the order summary. Need to pay with Paypal
An account with Paypal.

Ideally, you can assume that we will receive the order indirectly. The background to this is often as follows: After the invoice has been paid in advance the purchase must be completed in our online shop. There is an extra on the bank side for this a button. If this does not happen, our system does not receive an automatic response from Payment system. The purchase is therefore not completed automatically. To correct such cases anyway our system is regularly synchronized with the banking system. Based on such a comparison then afterwards a manual conclusion of your online purchase takes place. If you do not receive any within 3 days Have received an order confirmation, please contact our customer service.

You are having difficulty paying by credit card. The cause could be with your credit card company
lie, but also with us in individual cases. We are then forced to cancel the order process. We
cannot customize this process. There is a chance that payment with your credit card at a
repeated and delayed attempt actually works again. So we encourage you to
Make another attempt. Should you try the payment method you want
not be possible, I would like to refer you to the alternative payment methods. We hope you enjoy
You will be able to successfully complete your purchase with a credit card on your next online visit.

These are verification numbers or verification codes, which are an additional security measure
Represent online transactions by credit card. They allow the credit card issuing institution to use the
Identify the cardholder’s identity and avoid fraud. The number is used when the
Map generated. The card number and expiry date are converted into a code that only the
The credit card issuing bank knows. With the MasterCard and Visa cards, the security code consists of three
Numbers in italics directly above the signature on the back of the card represent online transactions by credit card. They allow the credit card issuing institution to use the
Identify the cardholder’s identity and avoid fraud. The number is used when the
Map generated. The card number and expiry date are converted into a code that only the
The credit card issuing bank knows. With the MasterCard and Visa cards, the security code consists of three
Numbers in italics directly above the signature on the back of the card

All prices in our online shop include VAT and all statutory fees and
Levies.

If you pay by credit card, your account will be debited when the goods are shipped

Returns / exchanges

Hviezdoslavovo námestie 14
811 02 Bratislava
Slovakia

If required, you can return the items to us within 14 days in Slovakia free of charge. At the
The easiest way to do this is by means of the enclosed return slip and return label.
1. Enter the reason for the return
2. Place the return slip enclosed in the package in the package and stick the return label
outside of the package
3. Please contact a post office or postal partner in Austria within 14 days (return period)
submit.
4. We also offer foreign customers to return within 14 days (return period)

After we have received your return, you will receive a confirmation from us by email. Created at that moment
the system automatically issues a credit for the invoice amount. It can take up to 10 days for the
Amount is displayed in your account or your credit card account. We ask for your understanding. Unfortunately
we cannot speed up this process.

We check the goods for completeness and instruct the repayment of the amount.

As soon as we receive a return in our warehouse, the receipt is recorded via a scan process. Parallel
our IT system sends an email to the customer to document receipt. Usually
a package within Austria is on the way for no longer than 4 working days It can do a little from abroad
take longer. If this period has already been exceeded, we ask for your feedback.